Warranty & Returns

Warranty and Returns Policy for Royal Sins

Last updated: June 1, 2024

Royal Sins is committed to providing customers with high-quality products and exceptional service. This warranty and returns policy outlines the conditions under which we offer replacements, repairs, and refunds.

Warranty

All Royal Sins products come with a limited warranty against manufacturing defects for one year from the date of purchase.
This warranty covers defects in materials and workmanship only. It does not cover damage caused by normal wear and tear, misuse, accidents, alterations, or improper care.
Proof of purchase, such as a receipt or order confirmation, is required to make a warranty claim.

Returns

We accept returns of unworn, unwashed, and undamaged merchandise with the original tags attached within 30 days of purchase.
Items purchased on sale or clearance are final sale.
We do not accept returns of opened or used hygiene products for sanitary reasons.

Return Process

To initiate a return, contact our customer service team at support@twokingsonejester.com.
We will provide a return authorization number and instructions for returning the item or items.
You may be responsible for return shipping costs, depending on the reason for the return.
Once we receive the returned item or items and verify that they meet the return criteria, we will issue a refund to the original payment method within five business days.

Exchanges

We are happy to exchange an item for a different size or color, subject to availability.
Follow the return process above and indicate the desired exchange in your request.
You are responsible for return shipping costs, and additional shipping charges may apply to the replacement item.

Warranty Claims

To make a warranty claim, contact our customer service team with proof of purchase and a description of the defect.
We will work with you to determine the appropriate course of action, which may include repair, replacement, or refund.
We reserve the right to deny warranty claims for items that do not meet the warranty criteria.